Βλασσόπουλος Γ. M. Lipsky (1980), Street-Level Bureaucracy: The Dilemmas of the Individual in Public Service, Russell Sage Foundation, New York. sp [Internet]. 22 févr. 2018 [cité 24 oct. 2025];9:133-6. Disponible sur: https://ejournals.epublishing.ekt.gr/index.php/eekp/article/view/15989